Search
Returning a leased vehicle should be a straightforward part of the customer journey, but uncertainty around vehicle condition can sometimes make the process more challenging than it needs to be.
In the latest BVRLA blog, Member Services Director Simon Tebbutt explores why clear communication and consistent industry standards are so important when vehicles are returned. The blog considers how providing accessible guidance at the right time can help customers better understand the BVRLA's Fair Wear & Tear Guide and support smoother vehicle returns.
Simon also explains the thinking behind Return Ready, the BVRLA's new digital guidance tool, developed in partnership with Wondle. Available to the customers of BVRLA members, the pilot tool helps drivers compare damage they have already identified against the Fair Wear & Tear Guide before returning their vehicle.
Members are encouraged to read Simon's blog and find out more about Return Ready via the BVRLA website: Why a consistent approach matters at vehicle return.
