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Learning & Development

Instructor-Led Course Calendar

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Fair wear & tear

Consumer Guidance

Compliance

Training Course

Accreditation

BVRLA Complaints Management in a Regulated Environment

2 of Dec 2026

Your Introduction to the BVRLA and the Vehicle Industry

30 of Nov 2026

Salary Sacrifice Masterclass

5 of Nov 2026

Your Introduction to Daily Rental - Instructor-Led Online Course

25 of Nov 2026

BVRLA Fair Wear & Tear Standard for Cars

17 of Nov 2026

BVRLA Fair Wear & Tear Standard for Light Commercial Vehicles (Online)

10 of Dec 2026

BVRLA Fair Wear & Tear Standard for Cars

6 of Oct 2026

Vulnerable Customer Masterclass

10 of Nov 2026

young couple taking car keys from salesperson

BVRLA SHIFT in Sales

(finance products, customer service, objection handling, coaching)

6 of Oct 2026

BVRLA Penalty Charge Notice Masterclass

(local authority processes, document types, fines, challenging charges)

14 of Oct 2026

BVRLA Penalty Charge Notice Masterclass

(local authority processes, document types, fines, challenging charges)

12 of Nov 2026

BVRLA Electric Cars - What do your customers expect you to know

(charging at home and in public spaces, living with a BEV, battery health, range, myth-busting)

3 of Nov 2026

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Details of the full programme, by topic, can be discovered via the online Course Catalogue.