BVRLA Guide to Customer Own Insurance - Rentals

The BVRLA has produced this Best Practice Guide to assist members in working with their customers to simplify and remove any unnecessary complexities and burden for vehicles being used on a customer own insurance basis.

The guide simply provides illustrations of good practice in a number of different areas, however, it is important to note that it is solely at your discretion whether or not to adopt these guidelines.

The guide is for members only and may assist in the production of agreements or service level standards between customers and members.

By way of clarification, where the guide mentions customers, we are referring to the corporate customer/employer. Where the guide mentions hirer we are referring to the user/driver of the vehicle, for example the employee of the corporate customer.

Customer Own Insurance (PDF)