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Member Services

The BVRLA continues to strengthen its member proposition and ensure that organisations across the rental and leasing sectors receive the highest level of support from their association. As part of this ongoing commitment, the BVRLA has a range of specialist services that are included within membership.

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Selling Contract Hire

Selling Business Contract Hire (BCH) | Fleet Sales, Leasing & Business Development Training

complaint management regulated business
Complaints Management in a Regulated Environment (Forbearance & Safeguarding)

Complaints Management in a Regulated Environment

fair wear tear LCV
BVRLA Fair Wear & Tear Standard for Light Commercial Vehicles

(Return standards for LCV)

fleet of cvs
Electric Van & Trucks - Operational Technical Support & Fleet Management

Electric Van & Trucks

penalty charge notice masterclass
Penalty Charge Notice Masterclass

( fine management, traffic offence handling, rental PCN compliance)

consumer duty training programme
BVRLA Consumer Duty Training Programme

(Compliance, Practical, Outcomes, Audit, Expert)

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UK Commercial Vehicle Legislation

(Legislation, Confidence, Compliance, Terminology, Expertise)

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BVRLA Selling Electric Vehicles to Fleet Customers

(EV Confidence, Customer Education, Sales Positioning)

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Managing Customer Relations

(customer expectations, communicate confidently, and deliver exceptional service)

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Salary Sacrifice MasterClass

( MasterClass )

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Insights Discovery Course

(Self‑awareness, communication, collaboration, performance, team effectiveness)

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