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The Financial Conduct Authority (FCA) has updated its information page for firms handling motor finance complaints, providing further detail on expectations relating to complaint handling and the proposed compensation scheme.
The updated guidance includes information on complaint processes, potential customer communications and the interaction between ongoing complaints and the wider redress framework currently being developed by the FCA.
The regulator has stated that firms should continue to monitor developments closely and ensure they remain prepared for further updates as the legal and regulatory process progresses.
Members can access the latest information via the FCA website: Information for firms on motor finance complaints  | FCA.
