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The Financial Conduct Authority (FCA) has updated its resources to help firms apply the Consumer Duty, continuing to focus on supporting smaller firms apply the Consumer Duty in a proportionate and practical way.
Examples of good and poor practice on Duty board reports have been published, setting out extra insight on how smaller firms can meet requirements.
The FCA has also refreshed its Consumer Duty webpages to make them easier for firms to find the information most relevant to them. The refreshed pages bring key guidance into a clearer, more structured layout.
The FCA welcomes feedback on the refreshed web pages, email [email protected].
Consumer Duty and achieving positive customer outcomes in a compliant way are common discussion points as part of the BVRLA’s Compliance Forum programme. The first forum of 2026 will take place on Monday 16 March in London, visit the programme webpage for more details or to sign up.
