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More than 40 delegates attended the BVRLA Compliance Forum last week, hosted by S&W in London, to discuss the latest regulatory developments and compliance challenges facing the sector.
A common theme throughout the event was the importance of using evidence, insights and the full customer journey to demonstrate good practice and reduce regulatory risk. Discussions highlighted how effective reporting, robust governance and multiple customer touchpoints can help firms strengthen compliance frameworks and respond to evolving expectations.
Sessions covered a range of topics, including the Financial Conduct Authority’s (FCA) multi-firm review of Customer Due Diligence (CDD), what effective Consumer Duty Board Reports look like in 2026, privacy and data protection, and lessons from claims management practices. Speakers included the Consumer Credit Trade Association, hosts S&W, and Privacy4Cars.
To follow up on effective Consumer Duty Board Reports, the BVRLA and S&W will shortly issue guidance for Members.
The next Compliance Forum will take place on 10 November, with further details to be announced in due course. Members interested in learning more about the Forum can contact [email protected].
