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Online Classes
24/03/2026 BVRLA Penalty Charge Notice Masterclass
15/04/2026 BVRLA Penalty Charge Notice Masterclass
15/06/2026 BVRLA Penalty Charge Notice Masterclass
27/08/2026 BVRLA Penalty Charge Notice Masterclass
15/12/2026 BVRLA Penalty Charge Notice Masterclass
Over the past decade, the volume of road traffic and enforcement fines has increased significantly, placing growing operational and administrative pressure on organisations across the mobility and fleet sector. Managing offences, penalty charge notices (PCNs), appeals, and statutory declarations now requires more time, accuracy, and specialist knowledge than ever before.
This instructor-led online masterclass has been designed to equip participants with the practical expertise and confidence needed to handle road traffic offences efficiently and compliantly. Attendees will gain clear guidance on managing PCNs, challenging enforcement authority decisions, submitting statutory declarations, and implementing best-practice processes that support internal teams.
While the course has been developed with BVRLA members in mind, non-BVRLA members are also very welcome to attend.
Participants will gain a practical understanding of the UK penalty enforcement landscape, including the different road traffic penalty regimes, the authorities responsible for issuing and enforcing notices, and the legal frameworks that underpin them. The course also focuses on liability management, helping organisations understand when a penalty can be lawfully transferred to a driver and when responsibility remains with the business.
The session provides structured guidance on processing penalty notices efficiently, meeting statutory deadlines, avoiding escalation, and identifying valid grounds for representations and appeals. It also covers how to handle customer enquiries relating to penalties professionally and compliantly.
By the end of the course, attendees will have the knowledge and practical tools to streamline internal processes, reduce administrative errors, and minimise unnecessary penalty expenditure.
The result is clear return on investment (ROI) through improved operational efficiency, reduced financial exposure, and stronger internal capability to manage offences and enforcement activity effectively.
Key benefits of attending:
Reduce unnecessary penalty and enforcement costs
Improve efficiency and consistency in PCN administration
Minimise compliance and financial risk
Strengthen internal expertise in managing offences and appeals
Deliver measurable ROI through better penalty management processes
“Excellent course informative and very user-friendly. Finally, someone made the PCN experience clear and even enjoyable!”
Sarah Jacob, Miles and Miles Ltd
“Worthy investment. Since attending, our team has saved thousands each year by applying the practical guidance from this course.”
BVRLA Member, 2025
“A game-changer for fleet operations. The course gave us confidence to handle PCNs and appeals correctly, reducing errors and unnecessary costs immediately.”
BVRLA Member, 2026
“Comprehensive and practical. The step-by-step guidance on liability management and statutory declarations has made our internal processes far more efficient.”BVRLA Member, 2026
“Excellent ROI. Beyond the knowledge, this course has transformed how our team approaches penalty administration saving time, avoiding disputes, and strengthening compliance.”
Michael Mont 2026
Who should attend?
This course is ideal for anyone managing road traffic offences or PCNs, whether you’re just starting out or handle them daily. It provides solid foundations for new starters while enhancing the skills and confidence of experienced staff, giving your team the tools to manage penalties efficiently and compliantly. Participants also have the opportunity to bring their own case studies, which are reviewed during the course to provide practical, real-world solutions tailored to your organisation.
Packed with practical guidance, step-by-step processes, and expert insights, this training helps organisations save time, reduce costs, and improve operational consistency. Both BVRLA members and non-members are welcome, making it a smart investment for strengthening capability, improving compliance, and delivering measurable ROI.
Learning Outcomes
At the end of the course, attendees will:
- Have a full understanding of all the different types of penalty regimes.
- Appreciate when you can and cannot transfer liability
- Develop a knowledge of what to do when things go wrong.
- Understand how to handle customer complaints regarding penalties/offences.
- Understand the full range of penalty regimes applicable to road traffic offences and penalty charge notices.
- · Differentiate between the various types of penalty notices and the authorities responsible for issuing them.
- · Recognise when and how liability for a penalty charge notice can be lawfully transferred to another party.
- · Apply a structured and compliant approach to the administration and processing of penalty charge notices.
- · Identify common procedural errors and understand how to resolve issues when processes fail.
- · Understand the grounds for making representations and appeals against penalty charge notices.
- · Accurately complete statutory declarations where required as part of the enforcement or appeal process.
- · Manage customer enquiries and complaints relating to penalties in a professional and legally compliant manner.
- · Develop the knowledge and confidence to support colleagues dealing with penalty charge notice administration.
- · Interpret the legal and administrative frameworks governing penalty enforcement within fleet, rental, and leasing operations
Who trains this course?
Amanda Brandon
Amanda Brandon has been with the BVRLA since July 2002, bringing extensive experience in member services, vehicle leasing, and rental sectors. As Director of Member Engagement, she focuses on strengthening member relationships, providing guidance on common operational and compliance queries, and ensuring members get the most from BVRLA services. Known for her deep industry knowledge and practical approach, Amanda is a trusted voice for the UK fleet, leasing, and rental community.
Duration and Cost
9.30am - 12.30pm
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
Have you considered Driven By You?
This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page to find out more.
