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📧 Non-members: Please also email [email protected] to arrange your booking.
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Powering EV Confidence
Equip yourself with the knowledge and confidence to support the transition to electric vehicles across your organisation. By the end of this course, learners will be able to understand EV technologies, charging solutions, battery performance, and operational considerations, enabling them to provide informed guidance to customers and colleagues. This course helps teams improve customer support, reduce uncertainty around EV adoption, and build the expertise needed to succeed in an evolving automotive landscape.
Course Overview
The rapid growth of electric vehicles is transforming the automotive sector, creating new challenges and opportunities for organisations supporting drivers, fleets, and customers. As EV adoption continues to accelerate, having a clear understanding of electric vehicle technology and operation is becoming increasingly important.
This course provides practical knowledge of electric vehicles, including battery technology, charging infrastructure, vehicle operation, range considerations, and key technical features. Learners will gain the confidence to answer common questions, support customers effectively, and understand the operational implications of EV use.
It is designed for professionals working across fleet, leasing, rental, customer service, operations, and support functions, regardless of their previous experience with electric vehicles.
As the transition to electric mobility gathers pace, the ability to provide accurate, informed, and confident EV support is essential. This course helps organisations build internal expertise, enhance customer experience, and prepare for an increasingly electrified future.
“
I really enjoyed the course and I certainly took a lot away from the day and will be practicing my new found knowledge, passing it on to my colleagues and introducing it into our every day operations to help the customer make the right choices for their needs"
”
Michael Beecher, Kendall Cars Ltd
Who This Course Is For
- Designed for professionals supporting customers, drivers, and fleets through the transition to electric vehicles.
- Suitable for all experience levels, from those new to EVs to individuals regularly handling electric vehicle enquiries and support.
- Ideal for fleet, rental, leasing, customer service, and operational teams.
Ideal Learners:
- Fleet Administrators/Coordinators: Need a practical understanding of EV technology, charging requirements, and operational considerations to support fleet electrification.
- Customer Service & Operations Teams: Want to confidently answer customer questions about electric vehicles, charging, range, and vehicle operation.
- Rental & Leasing Staff: Need the knowledge to support customers using EVs and understand the practical implications of operating electric vehicles.
- New Starters: Require a clear, structured introduction to electric vehicle technology, terminology, and industry developments.
- Experienced Automotive Professionals: Want to strengthen their EV knowledge, stay up to date with emerging technologies, and support the growing adoption of electric vehicles.
Learning Outcomes
By the end of this course, learners will be able to:
- Understand the key principles of electric vehicle technology, including batteries, powertrains, charging systems, and vehicle operation.
- Differentiate between the main types of electric vehicles, including battery electric vehicles (BEVs), plug-in hybrid electric vehicles (PHEVs), and hybrid technologies.
- Respond confidently to common EV questions and challenges, including charging, range, battery performance, and day-to-day vehicle use.
- Support customers and colleagues with accurate, practical guidance, helping to improve understanding and confidence in electric vehicle adoption.
- Apply EV best practice within your organisation, enabling smoother operations, better customer experiences, and greater readiness for an electrified future.
Key Benefits
- Clear, practical EV guidance that builds confidence when supporting customers, drivers, and colleagues.
- Reduced uncertainty around electric vehicles through a stronger understanding of charging, range, batteries, and vehicle operation.
- Practical solutions to common EV questions and challenges, helping teams provide accurate and consistent support.
- Greater operational confidence, improving efficiency and capability across fleet, rental, leasing, and customer service teams.
- Stronger customer communication, enabling quicker, more informed responses to EV-related queries and concerns.
Driven By You - Bespoke as you want it
Does this course sound like it could benefit a number of people in your business?
Consider our Driven By You option - bespoke courses and content, built to fit your needs, your budget, and your timescale. From small team sessions for 5 staff members to large-scale projects with 400+ participants, we can deliver it all.
No, as well as facilitating the courses online via MS Teams, we can deliver the course at any location – whether this is at our office or at a venue of your choosing.
Our Driven by you courses are a great way to train your team on a time and day to suit you. With options to bespoke the content for your business, or to simply use our 'off the shelf' content - there is something to suit every budget. Get in contact with us for a bespoke proposal at [email protected]
We would advise a maximum of 12 delegates per course but we can discuss any individual requirements with you to suit your needs.
Yes absolutely, we can work with you to ensure the course is exactly right for your colleagues.
We would not recommend this. For the best experience we advise each delegate should have their own laptop/iPad with a working microphone and camera.
Meet the Trainer
Jon Burdekin
Jon brings over 30 years of experience in the UK leasing and fleet finance sector, having held senior roles with major leasing providers including Alphabet GB Ltd and GE Capital Fleet Services. Throughout his career, Jon has worked with some of the UK's largest fleet operators, developing expertise in fleet management, vehicle funding, cost control, driver risk, and vehicle strategy. A recognised specialist in electric vehicle adoption, he combines deep technical knowledge with practical industry experience to help organisations navigate the transition to electric mobility with confidence.
Pricing
This live Instructor-led course runs from 9.30am - 3.30pm
Also included...
- Post course workbook to ensure learning is embedded and translated into day-to-day operational practice.
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
Driven by you Bespoke day - POA per group size please enquire by emailing [email protected]
