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📧 Non-members: Please also email [email protected] to arrange your booking.
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Mastering the PCN Landscape
Equip yourself with the practical skills and confidence to manage Penalty Charge Notices quickly, accurately, and compliantly. By the end of this course, learners will be able to navigate all penalty regimes, transfer liability correctly, challenge enforcement decisions effectively, and prevent costly mistakes across their organisation. This course helps teams reduce risk, save valuable time, and strengthen internal processes for handling road traffic offences
Course Overview
Rising traffic volumes and increased enforcement have led to a significant growth in Penalty Charge Notices, creating greater operational pressure and a higher risk of administrative error for organisations managing road traffic offences.
This course provides clear, practical guidance on managing PCNs efficiently and compliantly. Learners will understand different penalty regimes, know when liability can be transferred, handle appeals and statutory declarations correctly, and avoid common process failures.
It is designed for anyone responsible for offences or PCNs at any experience level, including fleet, operational, customer service, rental, and leasing teams.
As enforcement activity continues to grow, the ability to manage PCNs accurately and consistently is essential. This course strengthens internal capability, reduces risk, and supports more effective day‑to‑day operation.
“Excellent course, informative and very user-friendly. Finally, someone made the PCN experience clear and even enjoyable!”
Sarah Jacob, Miles and Miles Ltd
Who This Course Is For
- Designed for professionals managing road traffic offences and Penalty Charge Notices.
- Suitable for all experience levels, from beginners to daily PCN handlers.
- Ideal for fleet, rental, and leasing organisations.
Ideal Learners:
- Fleet Administrators/Coordinators: Need clarity on liability transfer, efficient processes, and error reduction.
- Customer Service & Operations Teams: Handle queries, complaints, and disputes confidently and accurately.
- Rental & Leasing Staff: Manage large, varied fleets and growing volumes of penalties while maintaining compliance.
- New Starters: Need a clear, structured introduction to penalty regimes.
- Experienced Administrators: Want to refine processes, avoid mistakes, and stay compliant.
Learning Outcomes
By the end of this course, learners will be able to:
- Understand all major penalty regimes and clearly differentiate between the various types of penalty notices and the authorities that issue them.
- Identify when liability can and cannot be lawfully transferred, ensuring correct and compliant decision‑making.
- Respond effectively when issues arise, including how to manage appeals, statutory declarations, and errors in the PCN process.
- Handle customer complaints confidently and accurately, using clear guidance to resolve disputes related to penalties and offences.
- Implement best‑practice internal processes to reduce risk, improve consistency, and save valuable operational time.
Key Benefits
- Faster, clearer PCN handling with straightforward guidance that cuts down admin time.
- Reduced risk of costly errors through accurate, compliant decision‑making on liability and appeals.
- Practical solutions for real issues, including what to do when things go wrong.
- More consistent internal processes, improving efficiency across teams.
- Stronger customer communication, enabling quicker, more confident responses to complaints
Driven By You
Does this course sound like it could benefit a number of people in your business?
Consider our Driven By You option - bespoke courses and content, built to fit your needs, your budget, and your timescale. From small team sessions for 5 staff members to large-scale projects with 400+ participants, we can deliver it all.
No, as well as facilitating the courses online via MS Teams, we can deliver the course at any location – whether this is at our office or at a venue of your choosing.
Our Driven by you courses are a great way to train your team on a time and day to suit you. With options to bespoke the content for your business, or to simply use our 'off the shelf' content - there is something to suit every budget. Get in contact with us for a bespoke proposal at [email protected]
We would advise a maximum of 12 delegates per course but we can discuss any individual requirements with you to suit your needs.
Yes absolutely, we can work with you to ensure the course is exactly right for your colleagues.
We would not recommend this. For the best experience we advise each delegate should have their own laptop/iPad with a working microphone and camera.
Meet the Trainer
Amanda Brandon
Amanda Brandon has been with the BVRLA since July 2002, bringing extensive experience in member services, vehicle leasing, and rental sectors. As Director of Member Engagement, she focuses on strengthening member relationships, providing guidance on common operational and compliance queries, and ensuring members get the most from BVRLA services. Known for her deep industry knowledge and practical approach, Amanda is a trusted voice for the UK fleet, leasing, and rental community.
Pricing
This live Instructor-led course runs from 9.30am - 12.30pm
Also included...
- Pre course questionnaire to ensure your questions and pain points are supported
- Post course handouts to make your processes smoother with key PCN contacts
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
