What is a Primary Contact and Why Does It Matter?

If you’re trying to create an account or access the BVRLA Member Portal (myBVRLA), you may see references to a Primary Contact. This role is essential for managing access within your organisation.

What is a Primary Contact?

A Primary Contact (also known as an Admin Contact) is the main authorised person for your organisation’s BVRLA membership.

They are responsible for:

• Approving new user registrations
• Managing organisation details in myBVRLA
• Acting as the main liaison with BVRLA

Why is the Primary Contact Important?

All new users registering under a member organisation must be approved by the Primary Contact before they can access the portal.

This means:

• If the Primary Contact hasn’t approved, you won’t be able to log in
• If the Primary Contact hasn’t set up their own account, no one else in the organisation can be approved

Common Issues and How to Fix Them

 I’ve registered but can’t access my account

• Your request is likely waiting for approval
• Contact your organisation’s Primary Contact and ask them to approve your account

Our Primary Contact hasn’t received the approval email

Ask them to check:

• Spam/junk folders
• Focused/Other inbox
• If still not received, contact BVRLA Member Services ([email protected])

Our Primary Contact hasn’t set up their account

• This will block all new users from accessing the system
  Fix:
• The Primary Contact must:
  1. Register for their own account
  2. Log in and activate it
  3. Approve pending users

Our Primary Contact has left the business

• No approvals can be completed
  Fix:
• Contact BVRLA Member Services to request a Primary Contact update

How Do I Find Out Who My Primary Contact Is?

• Check internally with your team or admin
• If unsure, contact BVRLA Member Services for confirmation