What is a Primary Contact and Why Does It Matter?

If you’re trying to create an account or access the BVRLA Member Portal (myBVRLA), you may see references to a Primary Contact. This role is essential for managing access within your organisation.

What is a Primary Contact?

A Primary Contact (also known as an Admin Contact) is the main authorised person for your organisation’s BVRLA membership.

They are responsible for:

• Approving new user registrations
• Managing organisation details in myBVRLA
• Acting as the main liaison with BVRLA

Why is the Primary/Admin Contact Important?

All new users registering under a member organisation must be approved by the Primary Contact before they can access the portal.

This means:

• If the Primary/Admin Contact hasn’t approved, you won’t be able to log in
• If the Primary/Admin Contact hasn’t set up their own account, no one else in the organisation can be approved
• If the Primary/Admin contact's website account isn't active, staff submissions won't go through successfully. 
• Any submissions made while the Primary/Admin contact account was inactive will need to be resubmitted.

Common Issues and How to Fix Them

 I’ve registered but can’t access my account

• Your request is likely waiting for approval
• Contact your organisation’s Primary Contact and ask them to approve your account

Our Primary/Admin Contact hasn’t received the approval email

Ask them to check:

• Spam/junk folders
• Focused/Other inbox
• If still not received, contact BVRLA Member Services ([email protected])

Our Primary/Admin Contact hasn’t set up their account

• This will block all new users from accessing the system
  Fix:
• The Primary Contact must:
  1. Register for their own account
  2. Log in and activate it
  3. Approve pending users

Our Primary/Admin Contact has left the business

• No approvals can be completed
  Fix:
• Contact BVRLA Member Services to request a Primary/Admin Contact update

How Do I Find Out Who My Primary/Admin Contact Is?

• Check internally with your team or admin
• If unsure, contact BVRLA Member Services for confirmation