Unsure about damage before returning your vehicle?
Return Ready is a free tool that shows relevant BVRLA guidance for specific damage to your leased vehicle.
Search
Consumer help and Advice
Get independent information and support from the BVRLA if you rent or lease a vehicle from a BVRLA member. Find guidance on returning a leased vehicle, Fair Wear and Tear, end-of-lease charges, vehicle rental and leasing, taking a vehicle abroad, or making a complaint about a BVRLA member.
Returning your leased vehicle
Understand BVRLA Fair Wear and Tear standards, prepare for your vehicle return and find guidance on end-of-lease charges.
Make a complaint
Find out how to make a complaint about a BVRLA member, whether BVRLA can consider your case and what to do next.
Before you raise a complaint
First, complete the company’s own complaints process and obtain its final written response. BVRLA’s free alternative dispute resolution service can consider eligible complaints about BVRLA members relating to UK transactions. You must contact us within 12 months of the company’s final response. Exclusions apply, including complaints about associate members.
Check the full eligibility criteria →
Already raised a complaint?
Reply to your case acknowledgement email to ask about progress or send more information.
Leasing a vehicle
Get guidance on vehicle leasing, including lease agreements, maintenance and what happens during your contract.
Taking a vehicle abroad
Find out what you need to arrange before taking a rented or leased vehicle abroad, including when you may need a VE103 certificate.
Renting a vehicle
Get guidance on renting a vehicle, including insurance and cover, payments, fuel options and your responsibilities.
Vehicle mileage queries
Find out who to contact if BVRLA appears on a vehicle mileage or mileage history report.
Need help finding the right support?
Tell us what your business needs help with, and we’ll help you find the relevant guidance or service.
-smaller.png?language=en)
