This webinar covered practical, behaviour-driven strategies to foster loyalty, empower staff to solve issues, enhance communication, and adapt to industry shifts like EV demand. Leave with quick, actionable wins to improve customer satisfaction and staff well-being, especially during peak seasons.
Led by expert trainer Ilaria Pareto, the webinar focussed on essential topics, including:
- Key behaviours that foster long-term customer relationships and brand loyalty.
- Communication techniques to help staff build strong connections with customers and deliver outstanding service.
- Approaches to adapting to the growing demand for EVs while ensuring a positive customer experience for renters.
- Ways to help your team stay resilient during peak seasons, avoiding burnout while maintaining high levels of customer satisfaction.
