As 2025 approaches, enhancing customer experience is key to staying competitive, particularly in a fast-evolving industry.
To help you get ahead, join the BVRLA Learning & Development Team’s free Quick Wins webinar, where delegates will discover practical, behaviour-driven strategies to increase customer loyalty, and improve communication. This session will also explore how to adapt to shifts like the rising demand for electric vehicles.
Led by expert trainer Ilaria Pareto, the webinar will focus on essential topics, including:
- Key behaviours that foster long-term customer relationships and brand loyalty.
- Communication techniques to help staff build strong connections with customers and deliver outstanding service.
- Approaches to adapting to the growing demand for EVs while ensuring a positive customer experience for renters.
- Ways to help your team stay resilient during peak seasons, avoiding burnout while maintaining high levels of customer satisfaction.
This is a perfect opportunity to leave with actionable insights that can enhance both customer satisfaction and staff well-being, especially during busy periods.
The webinar is taking place on Tuesday, 26 November at 10am.
Register here: Quick Wins - Car and Van Rental: The Future of Customer Relationships
