The BVRLA continues to strengthen its governance programme by offering leasing broker, rental and commercial vehicle members a free internal desktop audit. This can provide added value, reassuring members that they are adhering to standards.
Members not scheduled to have a full on-site audit this year are advised to consider requesting an additional internal desktop audit.
By reviewing members’ information, policies and processes on their websites, the BVRLA compliance team provides follow-up advice and guidance to address any gaps that are identified.
Common issues identified from internal audits carried out in 2018 were in the areas of terms and conditions and complaints procedures.
To book your internal desktop audit contact [email protected]
