Resource Library

Heidi Alexander MP has been named as the new Secretary of State for Transport, after Louise Haigh MP stepped down last week.

MPs are being reminded of the importance of the used EV market, this festive season, with the BVRLA coordinating personal messages with the support of members.

Members can now hear the quick, actionable wins that improve customer satisfaction and staff well-being, especially during peak seasons. The tips were shared as part of the association’s recent ‘Quick Wins’ webinar, which was free to BVRLA members. 

The Vehicle and Fleet Management and the Residual Value and Remarketing Forums marked their 2024 conclusions over the past two weeks, drawing more than 110 delegates across the two events.

Technology is the driving force behind efficiency, innovation, and future success. But what does this mean for members? The BVRLA’s upcoming Industry Outlook Conference will feature a ‘Key Tech Touchpoints’ panel examining the fleet and mobility services industry’s potential turning point as 2025 approaches.

Improving customer experience and holding charge point operators (CPOs) to a new standard of compliance are two key aspects of the Government’s Public Charge Point Regulations 2023, which came into effect this week (24 November).

This webinar covered practical, behaviour-driven strategies to foster loyalty, empower staff to solve issues, enhance communication, and adapt to industry shifts like EV demand. Leave with quick, actionable wins to improve customer satisfaction and staff well-being, especially during peak seasons.

The Government has published a consultation on the future of the Renewable Transport Fuel Obligation (RTFO) scheme.

Guidance to address the needs and considerations around the provision of eHGV charging solutions and the operation of eHGV fleets has been developed by the Institution of Engineering and Technology (IET).

This Christmas, the BVRLA is spreading some festive cheer alongside a message to MPs about the importance of supporting the used EV market. The association is sending out Christmas cards designed to promote the #happyEVafter campaign to MPs, and needs members’ help to make the cards impactful.

Members can now set their staff development and growth plans for 2025, with the BVRLA’s training calendar covering vehicle technology, customer service, compliance and more.

What members see as their biggest challenges going into next year will be dissected by senior leaders at next month’s Industry Outlook Conference. The member-only event will open with a detailed look at the findings from the BVRLA’s 2025 Industry Outlook Survey, assessing what it means for vehicle rental and leasing.