Resource Library

The Financial Conduct Authority (FCA) is consulting on extending the time motor finance firms have to handle commission complaints. Its decision to consult follows the Court of Appeal’s 25 October judgment.

Members can now set their staff development and growth plans for 2025, with the BVRLA’s training calendar covering vehicle technology, customer service, compliance and more.

The Financial Conduct Authority (FCA) and Financial Ombudsman Service have published a joint call for input to seek views on how to modernise the redress framework, so it better serves consumers and provides greater stability for firms to invest and innovate.

The Financial Conduct Authority (FCA) has recently published a host of factsheets and updates that may impact BVRLA members. Among the developments are two guidance publications, a formal consultation and a call for input.

BVRLA members are committed to raise standards and delivering consistently good customer experiences. By agreeing to meet the standards in the Code of Conduct, members are helping the association raise the bar. The BVRLA’s training programme helps members maintain those standards and keep their colleagues fully informed.

The Financial Conduct Authority (FCA) is currently reviewing whether motor finance customers have been overcharged because of the past use of discretionary commission arrangements (DCAs).

The BVRLA, in collaboration with audit provider Product Partnerships Ltd (PPL) and law firm DWF, is providing members with valuable insights to stay compliant and competitive in the rapidly evolving regulatory landscape. The free webinar; ‘Preparing for Regulatory Change: Expert Strategies and Tips.’ will take place on Thursday morning (10AM on 20 June).

The Financial Ombudsman Service (FOS) has proposed the introduction of a £250 charge for each case submitted by a Claims Management Company (CMC). The move forms part of an ongoing consultation into how the service works with CMCs.

Members are able to join a free event focussing on how to improve customer retention and loyalty. The in-person, half-day event will be hosted by CGI, in association with the BVRLA, and will take delegates through how to adapt to the latest trends, regulations and technologies that are shaping the industry.

The BVRLA Learning and Development team is rewarding members for booking training courses in advance, with the introduction of a £100 early bird discount.

The Financial Conduct Authority (FCA) has written to motor finance firms regarding the financial impact of its review into historical commission arrangements. Firms are being prompted to set budget aside to handle and resolve complaints that may arise as a result of the review.

The Financial Ombudsman Service (FOS) has confirmed that case fees will be reduced from £750 to £650, following a recent consultation. The BVRLA was one of the organisations to respond to the consultation, which ran through December and January.