Resource Library

The Financial Conduct Authority (FCA) is consulting on extending the time motor finance firms have to handle commission complaints. Its decision to consult follows the Court of Appeal’s 25 October judgment.

Members can now set their staff development and growth plans for 2025, with the BVRLA’s training calendar covering vehicle technology, customer service, compliance and more.

The BVRLA’s 2024 Industry Outlook Conference will feature over 25 leading speakers and a packed agenda designed to deliver the latest insights, trends, and strategies for the mobility industry, as well as the opportunity to connect with industry leaders.

Sharp increases in Vehicle Excise Duty (VED) announced by the Chancellor last month are expected to have a notable impact on the rental sector. Having targeted non-electric vehicles with high increases from April 2025, the revised VED rates were discussed as part of the BBC’s Wake Up to Money radio show last week.

Following a debate in Parliament, the date for reforms to Driver Certificates of Professional Competence (CPC) to become law has been confirmed as Tuesday 3 December 2024.

The Digital Markets, Competition and Consumers Act (DMCCA) sets out a legislative regulatory framework to strengthen protections for consumers when they enter a subscription contract. The Department for Business and Trade is seeking views on the proposals for how the regime will work in practice and inform guidance.

The Financial Conduct Authority (FCA) and Financial Ombudsman Service have published a joint call for input to seek views on how to modernise the redress framework, so it better serves consumers and provides greater stability for firms to invest and innovate.

Around a quarter of the UK’s van drivers (24%) have faced mental health issues caused by work in the past year, according to a study by Volkswagen Commercial Vehicles.

This pack contains information about the Industry Hero awards, detailing why and how to enter as well as judging criteria and important timings.

What members see as their biggest challenges going into next year will be dissected by senior leaders at next month’s Industry Outlook Conference. The member-only event will open with a detailed look at the findings from the BVRLA’s 2025 Industry Outlook Survey, assessing what it means for vehicle rental and leasing.

An independent review has concluded that the Driver and Vehicle Licencing Agency (DVLA) is a critically important agency and should continue to evolve to meet future challenges. The review was carried out as part of a wider Cabinet Office assessment of public bodies on efficiency, effectiveness, accountability and governance.

The BVRLA is looking to launch an AI-centric training course in 2025 and is searching for experts with industry expertise to help shape the content and keep members ahead of this new technology.