Designed to be part of an organisation's induction programme, providing insights into the rental and leasing sector, identifying the key players and explaining the features and benefits of the main acquisition methods for fleets and individuals. It also covers the role of the BVRLA in regulating the industry and our Conciliation service.
Who should attend?
This course is aimed at small vehicle leasing brokerages and daily rental firms who do some regulated business. It is also suitable for those responsible for compliance in larger firms.
Course content
• The BVRLA's role
• Who are the key industry players
• Lease and Purchase options
• Whole Life Costs
• Buyer considerations and comparisons
• Critical role of service in client retention
• Consumer Credit regulations and conduct
This programme comes with a visual presentation, a working booklet and supporting handouts. It is factually based and highly interactive with group activities throughout the day making it relevant to delegates and helpful in retaining the knowledge.
Learning outcomes
At the end of this course you will:
- Understand the features and benefits of vehicle leasing products and vehicle purchase options
- Appreciate the services the sector provides to customers and service differentiators
- The BVRLA's role in regulating the industry along with other regulators
- Overview of key industry players
This course has been allocated 8 CPD points.
Trainer
Karen Morton spent her early career in PR, marketing and broadcasting. She has organised major exhibitions and launches in Ireland, the UK and the USA and her broadcasting has taken her as far afield as Hong Kong. With this vast experience she turned her skills to training and has been working with BVRLA members both in the UK and abroad for many years, delivering training ranging from industry knowledge and selling skills to customer service and coaching. She exudes warmth and enthusiasm that proves infectious and reassuring for the less confident delegates.
Duration
1 day course
Dates and locations
Please use the drop down menu on the right hand side of this page to see the dates that are currently available.
All courses are now held via an interactive online tool. Details of which will be sent when booking has been confirmed.
Cost
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Contact [email protected] to book using this Early Booker Discount
Instructor-led Online Price
Member Fee £299 + VAT (Full Price £399 + VAT less than 2 weeks before the course date)
Non-Member Fee £399 + VAT (Full Price £499 + VAT less than 2 weeks before the course date)
Hear what our delegates have to say...
'Karen the trainer was very knowledgeable and engaging throughout the training giving lots of in depth examples which helped me understand the content.' Chloe Cooper, Santander Consumer (UK) Plc
'Beneficial course and content, trainer was engaging and informative' Lindsay Stevens, Santander Consumer (UK) Plc
Have you thought about this course 'Driven by You'?
This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page find out more.
Cancellation Policy
Requests for cancellation of a training course booking must be received in writing via email to [email protected] for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponements
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
Substitutions
You can request the substitution of a delegate for another in writing as per the cancellations policy above to [email protected]. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.
Please note that photographs and/or footage will be taken throughout this training course. These will be used by the BVRLA for marketing and publicity in our publications, on our website and social media platforms.
If you would not like to be included in any photographs or footage please let us know by emailing [email protected].