As rental embraces electrification, it is crucial that the rental industry develops its knowledge to effectively support customers in the adoption electric vehicles (BEVs & PHEVs). BVRLA’s training course will provide a full overview of the EV landscape, current market entrants and valuable advice for members supporting their customers need for technical operational support.
Who should attend?
Aimed at customer service, sales, and branch management within members from the rental sector who provide day-to-day advice and guidance to fleets and drivers, this course is suitable for staff at all levels in customer support functions.
Course Content
Structured in two complementary modules, the course will cover the following areas: -
Module 1 – Market overview of the EV market from a rental car perspective
- What’s driving the interest in EVs?
- Roadmap to 2030
- What EVs are available – and what’s coming into the market?
- Charging
- Types of charge sockets
- How and where to charge
- Grants and incentives on EVs
- Servicing and Maintenance of EVs
- Safety and Recalls
- Battery health and warranties
- Driver Comms /FAQs
- The need to educate your customer
- Grid capacity
- Alternative fuels and PHEVs
- Introduce BVRLA used vehicle incentives
- Journey Calculator
- Energy Tariff Tools
- Module 2 – Providing practical advice and guidance to customers operating or driving EVs
- What do the lights on an EV dashboard mean?
- Where can EVs be serviced?
- Breakdown in an EV
- Running out of charge
- Useful Apps to facilitate EV driving
- Road handling of an EV - how do they ‘feel’?
- Tyres on EVs
- Tyre wear and tyre selection
- How to maximise range
- And why drivers may not achieve stated range
- What affects battery health?
- Taking an EV abroad
- Tips to maximise cost effective and environmental EV charging
- Cost of EV charging vs Cost of fuel
- Regenerative braking
- Compatibility of charge sockets
- Common issues an EV driver may raise
- Servicing and Maintenance of EVs
- BVRLA CAZ
Learning Outcomes
At the end of the course, attendees will:
- Have the confidence to communicate with drivers, customers and fleet operators and support them adapting to EV driving
- Explain how to avoid and overcome common issues with EV driving
- Have awareness of the current and developing EV market
- Develop an understanding of the EV charging landscape
Trainer
Jon Burdekin has 30 years’ experience in the UK leasing and fleet finance industry, having previously worked for such major leasing companies as Alphabet GB Ltd and GE Capital Fleet Services. His 15 year career with Alphabet incorporated roles as Account Manager, Head of Account Management, Head of Consulting Services and Head of Product Management as well as leading the consultancy division to add key value differentiation and technical innovation.
Client relationships that Jon had direct responsibility for included McDonald’s, Shell, Oracle, Royal and Sun Alliance, Royal London Mutual Assurance and the BBC. By managing such large vehicle fleets, he has gained extensive knowledge in all aspects of fleet management, including vehicle acquisition methods, cost control, driver risk, and vehicle choice list analysis.
A subject matter expert in the adoption of electric vehicles into company fleets, Jon also has deep levels of knowledge in the tax efficient alternatives to company vehicle funding and Grey Fleet Management.
Jon has run his own fleet consultancy business since January 2019 with the aim of helping businesses manage their vehicle fleets more effectively and futureproofing the fleet by implementing the transition to 100% electric by 2030
Duration
9.30am - 3.30pm
Cost
2025 Pricing
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
Hear what our delegates have to say...
'The course was very informative and very well presented. As a new EV driver this provided me with new insight. The course has given me more confidence to discuss EV with my customers.
Course Instructor was fabulous very engaging and his knowledge was exceptional.' Tracy Ramsey, Southern Motor Contracts Ltd
'Great Event from start to finish , i already feel more confident about Electric vehicle & debunking the myths around them . This truly is a training course you need to go on !!' Chris Brown, Brookhire Vehicle Rental
Have you thought about this course 'Driven by You'?
This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page find out more.
Cancellation Policy
Requests for cancellation of a training course booking must be received in writing via email to [email protected] for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponements
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
Substitutions
You can request the substitution of a delegate for another in writing as per the cancellations policy above to [email protected]. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.
Please note that photographs and/or footage will be taken throughout this training course. These will be used by the BVRLA for marketing and publicity in our publications, on our website and social media platforms.
If you would not like to be included in any photographs or footage please let us know by emailing [email protected].