Instructor-Led Courses

Designed to develop the knowledge, skills and capabilities of staff working in the vehicle rental and leasing sectors. All courses can be held online or face-to-face.

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BVRLA Consumer Duty Training Programme

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SHIFT in Sales Training Programme

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Complaints Management in a Regulated Environment (Forbearance & Safeguarding) - Instructor-Led Course

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Managing Customer Relations

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Electric Cars - what do your customers expect you to know?

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Electric Vehicles (Cars) - Operational Technical Support for Rental Instructor-Led Course

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Electric Van & Trucks - Operational Technical Support & Fleet Management Instructor-Led Course

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BVRLA Fair Wear & Tear Standard for Cars - Instructor-Led Course

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BVRLA Fair Wear & Tear Standard for Light Commercial Vehicles - Instructor-Led Course

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BVRLA Fair Wear & Tear Standard for Commercial Vehicles over 3.5t - Instructor-Led Course

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Penalty Charge Notice Instructor-Led Masterclass

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Accelerate – Women’s Voices in Fleet Powered by the AFP

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Neuroscience to Increase Fleet Sales Instructor-Led Course

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Understanding Residuals and Future Vehicle Values Instructor-Led Course

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Understanding Whole Life Costs, Fleet Tax and Finance Essentials - Instructor Led Training

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Understanding Salary Sacrifice - Instructor-Led Course

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Car and Van Rental: Improving Customer Relationships

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BVRLA Vehicle Rental Operator Skills Assessment

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Your Introduction to the BVRLA and Daily Rental Instructor-Led Course

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Your Introduction to the BVRLA and Vehicle Fleet Industry - Instructor-Led Course

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Understanding UK Commercial Vehicle Legislation - Instructor-Led Course

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Selling Electric Vehicles to Fleet Customers

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Electric Vehicle Training for Dealership Sales Teams

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Selling Contract Hire

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