Find out how to order our hard-copy guides, about e-licences for BVRLA Members, what our online training courses can offer you, and advice for customers of leasing/finance companies including how to obtain the BVRLA guidelines.
If you are a customer who is leasing or financing a vehicle, and you have been told that your vehicle will be assessed using the BVRLA Fair Wear & Tear Guide, the leasing or finance company should communicate the return standard to you. For more information on returning your leased or financed vehicle, scroll down to the "Advice for leasing customers" section.
The aim of the BVRLA Fair Wear & Tear Guide is, firstly, to provide information to drivers about looking after a leased or financed vehicle so that end of contract charges can be avoided and, secondly, to provide an industry-wide, accepted standard that defines fair wear and tear on vehicles when they are returned at the end of a lease or finance agreement.
Fair wear and tear occurs when normal usage causes deterioration to a vehicle. It is not to be confused with damage which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh-treatment, negligent acts or omissions.
Purchasing the BVRLA Fair Wear & Tear Standard
Both hard-copy and electronic versions (e-Licences) of the BVRLA Fair Wear & Tear Guides, including the Standard are available to purchase. Our guides are copyrighted and it is not acceptable to copy them, or to use another BVRLA Member's e-licence.
The BVRLA produces three different Fair Wear and Tear Guides:
- Car: for drivers of contract-hired, leased, and financed cars
- LCV: for drivers and operators of contract-hired, lease, and financed light commercial vehicles
- CV: for drivers and operators of contract-hired, leased, and financed goods vehicles over 3.5t, and minibuses up to 17 seats
The aim of the guides is to provide an industry-wide, accepted standard that defines fair wear and tear when vehicles are returned to a BVRLA member at the end of a lease or finance agreement. The guides also provide advice for best practice in vehicle maintenance and upkeep that will prevent unacceptable wear and tear from occurring.
We also offer electronic versions (e-Licences) of the guides for sale to BVRLA Members. Please contact [email protected] for further information and to see if an e-Licence would be suitable for your membership type.
e-Licences save time and administration resource by not having to send out hard copies to customers. Members can give their customers access to the e-version of the guide throughout the contract period via their own website.
BVRLA Members can view pricing for hard-copy booklets by clicking on the products below. If you are not a BVRLA Member, please complete an enquiry form on the relevant product page.
Please note that due to staff absence, orders/enquiries will not be processed on Wednesday 20/11/2024, Wednesday 27/11/2024, Tuesday 03/12/2024 or Wednesday 04/12/2024.
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BVRLA Fair Wear & Tear Training Courses
You may also be interested in our Fair Wear & Tear training courses for Cars, and for CV’s over 3.5t. Held completely remotely, these highly interactive courses are full of exercises and case studies, all delivered by an industry expert.
The courses are suitable for anyone dealing with inspections, returns, remarketing, damage charge queries/complaints, or indeed anyone who may benefit from a broader understanding of the collection/inspection process, and the BVRLA Code of Conduct.
At the end of the courses, delegates will:
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Feel confident in professionally communicating with drivers, customers and fleet managers on the return standards
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Fully understand what is required for an external and internal inspection of a vehicle
To find out more about the BVRLA Fair Wear & Tear course for cars, click here
To find out more about the BVRLA Fair Wear & Tear course for LCV's click here
To find out more about the BVRLA Fair Wear & Tear course for CVs, over 3.5t, click here
For more information, please contact the BVRLA Learning and Development Team on 01494 545719 or by emailing [email protected]
Advice for Leasing/ Finance Customers
Communication toolkits for members
The BVRLA has produced three communication toolkits to provide members with free-to-access digital, print and social media resources to help share best practice advice with customers. To request cobranded materials, email the communications team.
