Professional Development

Introduction to Daily Vehicle Rental

Course Description

Improve your knowledge and best practise in the rental industry.

Course date Location Price*                 

13th December 2018

URG, Chesterfield

£250

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In-house training programmes are available upon request - ENQUIRE NOW!

* All prices exclude VAT
Course length: 1 day (09.00am-05.00pm)
Format: Classroom/Tutor Lead
Delegates: Minimum 6, maximum 15

Course Programme
This workshop style programme is delivered in conjunction with Professional Inspirations, a BVRLA accredited training provider. The course will cover:

  • General marketing
  • Customer service skills
  • Customer qualification
  • Legislation for rental companies
  • Insurance practices
  • Tariff interpretation
  • Overseas rentals
  • Light commercial vehicles (LCVs)
  • Minibus rentals

Benefits
Attending this training course, you will:

  • 'Understand 'Best practice' in the industry
  • Achieve a solid knowledge of adminstration, rental transactions, insurance and customer qualification - essential for all front-line employees in daily vehicle rental operations
  • Learn customer service skills, including customer complaints
  • Practise your skills, in a safe environment that promotes asking questions and constructive feedback

Booking Conditions
For more information on cancellations, postponing and substitutions, visit the terms and conditions page

Who Should Attend?

This workshop is ideally suited to all front-line customer service rental agents who need to understand the complexities of front-line operations. It is also suited to branch supervisors and managers who may wish to consolidate their knowledge as they take on leadership roles in the business. It is also the perfect preparation for employees who are planning to take the BVRLA IMI Rental Operator Skills Certification examination.

FAQ and Revision Help

Please contact BVRLA Training on 01494 545719 or via email at training@bvrla.co.uk to make a booking or for more information.