Professional Development

Introduction to Daily Vehicle Rental

Course Description

Improve your knowledge and best practise in the rental industry.

Course date Location Price*                 
10-11 October 2017 National Fleet Services, Bromsgrove

£500 (member rate)

£600 (non-member rate)

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In-house training programmes are available upon request - ENQUIRE NOW!

* All prices exclude VAT
Course length: 2 days (09.00am-05.00pm)
Format: Classroom
Delegates: Minimum 6, maximum 15

Course Programme
This workshop style programme is delivered in conjunction with Professional Inspirations, a BVRLA accredited training provider. The two-day course will cover:

  • General marketing
  • Customer service skills
  • Customer qualification
  • Legislation for rental companies
  • Insurance practices
  • Tariff interpretation
  • Overseas rentals
  • Light commercial vehicles (LCVs)
  • Minibuses

Benefits
Following on from this training course, you will have an understanding in:

  • 'Best practise' in the industry
  • A solid knowledge foundation that is essential for all front-line employees in the daily vehicle rental business
  • The full scope of work and job responsibilities
  • Practising your skills, which you will have learn in a safe environment that promotes asking questions and constructive feedback

Booking Conditions
For more information on cancellations, postponing and substitutions, visit the terms and conditions page

Who Should Attend?

This workshop is ideally suited to all front-line customer service rental agents who need to understand the complexities of front-line operations. It is also suited to branch supervisors and managers who may wish to consolidate their knowledge as they take on leadership roles in the business. It is also the perfect preparation for employees who are planning to take the BVRLA City & Guilds Rental Operator Skills Certification exam.

FAQ and Revision Help

Please contact Duncan McMillan on 01494 545719 or via email at duncan@bvrla.co.uk to make a booking or for more information.