Professional Development

IMI - BVRLA Driver Support Customer Service Advisors & Technical Support Accreditation & Senior Customer Service Advisor Accreditation

Course Description

 

dates location price*  

Dates are agreed

with members to

suit their needs

Assessments are

conducted on

member premises

Level 2 £345

Level 3 £445

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* All prices exclude VAT
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Duration: Level 2 Assessment (2 1/2 to 3 hours per candidate); Level 3 Assessment (4 to 5 hours per candidate)
Format: Series of written and discussion based assessments
Delegates: Minimum 2 per booking

Accreditation Description

Assessment for accreditation is conducted at the member organisation's premises, with a qualified experienced assessor facilitating. Candidates are rigorously tested through a series of industry specific assessments aimed at stretching candidates' abilities and knowledge to the highest standard. The accreditation is a benchmark of industry excellence in professional, technical and skill competencies. All assessments have been designed to relevant to candidates' day jobs, testing their understanding and skill in handling customer needs, advising on vehicle servicing, accident management, safety standards, warranties and other vital matters. 

  • Level 2 candidates are assessed in four ways, with two written and two discussion based assessment criteria to pass;
  • Level 3 candidates are assessed in six ways, with three written and three discussion based assessment criteria to pass.

For full details of the what a candidate can expect from their assessment experience, please the Candidate Guide.

Benefits

Following accreditation, candidates and organisation can expect to be motivated and engaged, have enhanced customer relationships, better staff retention, high customer service standards, enhanced credibility through registration on the IMI Professional Register. 

Testimonials

"I used the accreditation as part of my Personal Development Plan. I enjoyed all elements of the day, and I would definitely recommend to other colleagues."
"This has given me the opportunity to review the way I work and keep in touch with core values."
"Colleague development is a key focus for Lex (Autolease) and the BVRLA IMI Assessment days provide an excellent opportunity for us to test the high calibre of our employees..."

Booking Conditions

For more information on cancellations, postponing and substitutions, please contact Duncan McMillan

Who Should Attend?

People working in Customer Service roles or as Technical Service Advisors in Vehicle Management Call Centres. Customer Service Advisors, Helpdesk, Maintenance Co-Ordinators, Technical Service Executives.

FAQ and Revision Help

 

 

 

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