Professional Development

City & Guilds Rental Operator Skills Certification 2017

Course Description

Duration: 1 hour per exam Venue: Amersham, Wolverhampton & Glasgow
Date: 2nd November 2017 Cost: £145 + VAT (Members) or £165 + VAT (Non-Members)
Format: Examinations + self-study Trainer: none

This nationally recognised certificate sets an industry benchmark of quality that transcends corporate-branded training and grants recipients recognition of their knowledge of rental vehicle operations and best practice. As a staff development and retention tool, the C&G Rental Operator Skills Certificate is a major asset in your business toolkit at a time when staff turnover is a key worry for many organisations, while providing valuable career progression potential to employees who achieve qualification.

Examinations are held annually at examination centres in Glasgow, Wolverhampton and Amersham in November

The examination is designed to assess the skills of Rental Agents and those whose work requires them to undertake similar tasks. It tests the delegate's knowledge of the different areas of vehicle rental operations and best practice. Certificates are awarded jointly by the City & Guilds Institute of London and the BVRLA and are based on a syllabus developed in collaboration with BVRLA members.

Member Return on Investment:

"Taking part in the BVRLA City & Guilds exams demonstrates the commitment that Arnold Clark has to providing staff with the highest quality of training to enable them to have the knowledge and understanding required to recommend the best products for our customers. The BVRLA City & Guilds award is recognised and demonstrates to our customers that our staff have not only met the Arnold Clark standard, but have met the standards set by the Rental and Leasing industry. We look forward to taking part in the 2016 examinations."

Margaret Speirs, Car & Van Rental Operations Manager, Arnold Clark

Benefits of Qualification:

  • Improves staff loyalty through career development
  • Aids Internal succession planning 
  • Improves employee knowledge and confidence
  • Improve client experience
  • Raises business standards

Exam format:

The examination is arranged in the form of five written papers. 

Paper 1 - General Vehicle Rental Operator Skills

Paper 2 - Insurance Practice

Paper 3 - Tariff Interpretation

Paper 4 - Overseas Hire and Hirers

Paper 5 - Light Commercial Vehicles

Delegates may write all five papers, but must write and successfully pass Papers 1 and 2 and at least one other from Papers 3, 4 or 5.

The pass mark is 70% for each paper.

"City and Guilds, is a good achievement to have for our staff to work towards and for us as a company, to have so many who have achieved it, is good recognition"

"It definitely complements the training and development we do as an organisation".

Download the full syllabus here.


Who should Attend

Rental agents and managers in daily rental and light commercial vehicle rental locations. Achievement of the standard is an industry benchmark of quality that transcends corporate-branded training. Career-minded individuals will want to add this certificate to their CVs. *Persons that have attended the - Introduction to Daily Rental, a 2 Day Training Course available through the BVRLA, or those that have attended structured training courses through their own member companies.*

How to apply

Please contact Duncan McMillan on or 01494 545719.

FAQs and revision help

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