Policy Area

Protecting Consumers

The BVRLA puts consumer protection at the heart of its work. 

The association has mandatory Codes of Conduct that sets the standards its members are expected to meet. It also provides a wide range of advice for the benefit of members’ customers.

The BVRLA works hard to ensure that rental and leasing companies can continue to offer customers the flexibility to access the products and services they want.

Related Policy Updates

Related Consultation Responses

Response Title Response Document

ADR Provision, BVRLA Response

BVRLA's response to the Department for Business Innovation and Skills on alternative dispute resolution
PDF icon adr_provision_bvrla_response_0514.pdf

Civil enforcement remedies for consumer law

BVRLA response on civil enforcement remedies for consumer law
PDF icon Civil enforcement remedies

Common European Sales Law

Common European Sales Law - Response to the Mininstry of Justice on their lobbying in Europe on proposals for a common European sales law
PDF icon Common European sales law

Congestion Charge Consultation

BVRLA response to Transport for London consultation on modifying the congestion charge.
PDF icon bvrla_response_to_congestion_charges_consultation.pdf

Consumer Codes Approval Scheme

Response to Trading Standards on changes to the consumer codes approval scheme
PDF icon Consumer codes approval scheme

Consumer Rights Bill - BIS

BVRLA's response to the consultation on the draft Consumer Rights Bill
PDF icon consumer_rights_bill_bvrla_response_0913.pdf

Consumer Rights Bill - legislative scrutiny

BVRLA's response to the legislative scrutiny committee reviewing the Consumer Rights Bill
PDF icon consumer_rights_bill_-_legislative_scrutiny_committee_bvrla_response.pdf

Consumer Rights Directive

Implementing the Consumer Rights Directive - Response to the Department for Business, Innovation and Skills on implementing the exemption for vehicle rental on having to offer a cooling off period when a rental is booked at a distance.
PDF icon Implementing CRD

DfT consultation on increasing speed limits for HGV's over 7.5 tonnes on dual carriageways

BVRLA response to the consultation from the Department for Transport on their proposal for increasing speed limits for Heavy Goods Vehicles over 7.5 tonnes on dual carriageways.
PDF icon hgv_dual_carriageway_speed_limit_consultation.pdf

DfT consultation to amend The Motor Vehicle (Insurance Requirements) Regulations 2011

BVRLA response to the Department for Transport's consultation to amend The Motor Vehicle (Insurance Requirements) (Immobilisation, Removal and Disposal) Regulations 2011
PDF icon consultation_to_amend_the_motor_vehicle_regulations_2011.pdf

Driving Licence Fees Consultation

BVRLA response to the consultation from the Driving & Vehicle Licensing Agency on their proposed fees changes.
PDF icon bvrla_response_to_driving_licence_fees_consultation.pdf

DVLA’s consultation on complying with driving licence directive 2006/126/EC

BVRLA’s response to DVLA’s consultation on complying with driving licence directive 2006/126/EC
PDF icon bvrla_response_to_dvla_consultation_on_driving_licence_directive_2006-126-ec.pdf

Enhancing consumer law

Enhancing consumer law - Response to the Department for Business Innovation and Skills on reform of consumer law
PDF icon Enhancing consumer confidence

EU Proposals on Alternative Dispute Resolution

EU's proposals on ADR - Response to the Department of Business, Innovation and Skills consultation paper on the EU's proposals on Alternative Dispute Resolution.
PDF icon Response to the Eu's proposals on ADR

FCA consultation on promotions in social media

BVRLA response to FCA consultation on promotions in social media
PDF icon bvrla_response_to_fca_consultation_on_promotions_in_social_media.pdf

FCA Fees and Levies Consultation

BVRLA response to the consultation from the Financial Conduct Authority on their proposed fees
PDF icon fca_fees_bvrla_response_1213.pdf

FCA new consumer credit regime

FCA new consumer credit regime - response to the Financial Conduct Authority on the new consumer credit regime
PDF icon FCA response

FCA's consultation on consumer credit

BVRLA's response to the FCA's consultation on consumer credit
PDF icon bvrla_response_to_fca_consultation_on_consumer_credit.pdf

FCA's consultation on promotions and social media

BVRLA’s response to the FCA’s consultation on promotions and social media
PDF icon bvrla_response_to_fca_consultation_on_promotions_in_social_media.pdf

FCA’s consultation on improving complaints handling

BVRLA's response to the FCA’s consultation on improving complaints handling
PDF icon bvrla_submission_-_fca_complaint_handling_consultation.pdf

HM Treasury consumer credit regime

HM Treasury consumer credit regime - response to HM Treasury on the regulation for the new consumer credit regime
PDF icon HM Treasury consumer credit

Motoring of the Future

BVRLA response to Transport Select Committee's inquiry into Motoring of the future.
PDF icon motoring_of_the_future_-_bvrla_submission.pdf

Terms and conditions and consumer protection fining powers

Call for evidence from Department of Business, Innovation and Skills on a better understanding of how Terms and Conditions can be made more user-friendly and consumers might be helped and encouraged to engage more effectively with Terms and Conditions.
PDF icon terms_and_conditions_bvrla_response_0516.pdf

Unfair Contract Terms

Unfair contract terms - Response to the Law Commission on their proposal for a new approach on the Unfair Contract Terms in Consumer Contracts regulation
PDF icon Unfair contract terms review