News Story

New process giving TfL authority to liaise directly with customers

Release Date: 

The BVRLA has worked with Transport for London (TfL) to agree a new process enabling TfL to enter into direct dialogue with customers to discuss Penalty Charge Notices (PCN).

A new letter template has been produced for members’ use when the customer would like to make a representation and the rental / lease company has paid the PCN or is unable to transfer it to the customer.

Members can access the TfL letter template here.

Any questions relating to this should be emailed to Legal & Policy Executive Amanda Brandon