The Secretary of State for the Department for Transport Jesse Norman MP has announced the release of the 2018/19 Business Plans for all three motoring agencies, the DVLA, DVSA and VCA.
The business plans set out:
1. the services each agency will deliver and any significant changes they plan to make
2. the resources they require
3. the key performance indicators, by which their performance will be assessed
These plans allow service users and members of the public to assess how the agencies are performing in operating their key services, managing reforms and the agency finances.
You can read the Driver and Vehicle Licensing Agency (DVLA) Business Plan here
You can read the Driver and Vehicle Standards Agency (DVSA) Business Plan here
You can read the Vehicle Certification Agency (VCA) Business Plan here