The website of the British Vehicle Rental and Leasing Association
Introduction to Daily Rental
Where and when?
- Duration: One day
- Location: On demand
- Dates: On demand
- Cost: £150 plus VAT
In-house training is available
Who should attend?
-
This course is aimed at all rental operators, particularly beneficial to new members of staff, designed to deliver all the essential information necessary to ensure compliance with the BVRLA code of conduct.
Aims and objectives
The course provides detailed and relevant knowledge in every aspect of the front counter operation in a vehicle rental business.
Key Benefits
Delegates will discuss the importance of:
- The language of daily rental and the rental enquiry: rate structures, telephone techniques
- Customer qualification and fraud prevention
- Driving licence checks
- Insurance: types of cover, additional insurances
- The rental agreement: control of issue, terms and conditions
- Vehicle handover: vehicle preparation, commercial vehicle regulations
- Documentation and control: the document trail, vehicle return
- Factors affecting profit: the three key areas
Contact:
Member Services on 01494 545703 or memberservices@bvrla.co.uk to register for a course or for more information.
Contact us
By telephone: 01494 434747
By facsimile: 01494 434499
By email: info@bvrla.co.uk
By post: River Lodge
Badminton Court, Amersham
Bucks HP7 0DD
