Negotiation and Influencing Skills

Key Benefits

• Identifying key skills in interpersonal relations at work.
• Distinguishing between ‘attitude’ and ‘behaviour’
• The role of personal perceptions and beliefs: comparisons and contrasts
• Examining the non-verbal communication
• Positive influencing outcomes: to consider some principles
• Defining assertive behaviour, rights and responsibilities
• Choosing appropriate strategies to approach and to influence others
• Applying assertiveness to a range of common workplace problems
• Handling conflict in the workplace
• Practising dealing with difficult, awkward, confrontational people and situations
• The stages of negotiation – opening, bargaining, closing
• Adopting a range of styles and tactics

This course is highly interactive with delegates given the opportunity to practise these interpersonal skills through role-play and case studies.

Contact:

Member Services on 01494 545703 or memberservices@bvrla.co.uk to register for a course or for more information.