The website of the British Vehicle Rental and Leasing Association
Contract Hire Customer Care Essentials
Where and when?
- Duration: Two day
- Location: On demand
- Dates: On demand
- Cost: £500 plus VAT
In-house training is available
Who should attend?
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Department heads
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Line managers and supervisory staff from all areas within an organisation
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From fleet to finance
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From operations to information systems.
Aims and objectives
Delegates will learn a range of skills and techniques for managing customer service more effectively. This knowledge will enable them to raise the level of service provided.
Key Benefits
- Good customer service defined
- Setting customer service objectives and standards
- Monitoring and measuring customer service: key performance indicators
- Assessing customer service strengths and weaknesses
- Identifying the blockages to delivering consistently high levels of customer service
- Creating a strong customer service focus among staff
- Handling customer problems, queries and complaints
- Obtaining and using feedback from customers
Contact:
Member Services on 01494 545703 or memberservices@bvrla.co.uk to register for a course or for more information.
Contact us
By telephone: 01494 434747
By facsimile: 01494 434499
By email: info@bvrla.co.uk
By post: River Lodge
Badminton Court, Amersham
Bucks HP7 0DD
