Member Service

RISC

Recently re-developed, RISC is the BVRLA’s risk management tool for rental and leasing companies.  It allows businesses to qualify their customers when hiring out vehicles.  RISC contains information that can help in preventing, detecting and controlling fraud and other losses.  Information held on RISC is shared with BVRLA members according to Data Protection guidelines.
  
Information for Renters and Hirers
 
Our members are responsible for ensuring the accuracy of the data they provide and share with other BVRLA members.  If you believe the details we are holding about you are inaccurate, you have the right obtain a copy of the information and to challenge it. Click here for the instructions you need to proceed.
 
Information for BVRLA Members
 
BVRLA’s RISC database contains details of over 13,000 individuals and companies who have been identified as a potential risk based on previous experience.  The data held is a factual report of incidents where there have been breaches in terms and conditions of rental.
   
The data is contributed by a community of BVRLA members who exercise diligence when supplying vehicles for hire or lease. RISC is not a ‘do-not-rent’ database – it provides information to assist in customer qualification decisions.   RISC enables rental companies in BVRLA membership to legitimately share risk information with other BVRLA members in order to gather information about prospective renters. Some of the things RISC can help protect your business against include:
 
  • Identity theft
  • Customer fraud
  • Negligently damaging the rental vehicle 
  • Vehicle theft
  • Poor payment record
  • Inappropriate and aggressive behaviour towards staff

Using RISC can make your business less susceptible to vehicle theft and unauthorised extensions, which in turn could save you money on your insurance premiums.

How does RISC work?

RISC is a BVRLA online service, accessed directly via www.risconline.com
 
It's simple to use at the rental counter and is available 24/7.
 
RISC can be easily integrated into in-house counter systems and is currently accessible through proprietary counter systems like Rentman. This means that both business and leisure renters can be qualified against risk information without the need to re-key data or logging onto another software application.
 
RISC is not a ‘Do Not Rent’ system – it simply provides you with relevant information about your renter, so you can make an informed decision.
 
What about the legal aspects?

RISC is registered under the Data Protection Act 1998 and is strictly regulated by the BVRLA, which means that subscribers can use and share data with confidence. When notifying us of individual customers that have caused a problem, you just have to be certain that the information you are providing is accurate and that you comply with the RISC User Obligations. To download RISC order form and User obligations click here.

RISC merchandising material

Promoting RISC to renters and being part of the RISC community can be a deterrent for would-be fraudsters and those who do not comply with the terms and conditions of the rental agreement. We have a customer-facing notice and RISC logos that members can use in branches, on company websites and on letters to inform customers about RISC.
 
These can be downloaded here.

Contact:

For all RISC queries contact the RISC Administrator on 01494 545714 or via email.

If you believe your details are held on RISC and you are a consumer looking for advice on how to proceed please click here.